The advantage of having our own Network Operations Centre (NOC) and ISO9001 / ISO27001-accredited data centres is that we can offer customers a single commercial agreement with flexible Quality of Service guarantees, that cater for varying budgets and tailored requirements. Application performance can be monitored and controlled centrally, giving our customers the most resilient and responsive management for all their business applications.
Securus has invested heavily in a UK-based technical help desk and aims to exceed customer expectations through our technical support services. Our network is monitored and managed 24/7 by a proactive support team whose objective is to minimise downtime and address issues rapidly.
Securus’ technical helpdesk offers:
• Easy access to a single point of contact in the support team, all technically trained, and not ‘call handlers’
• Quick response times to any issues and direct customer communication
• Rapid resolution, with 70% of calls resolved on the first call
• Timely follow-up and progress reports
• All calls are logged and continuously assessed as part of our service level objectives
• Ongoing communication and follow-up calls to ensure any problems are resolved